Frequently Asked Questions
Everything you need to know about your RadioMaster order and products.
Does my RadioMaster controller come with a warranty?
Yes, all RadioMaster controllers include a 1-year limited warranty that covers manufacturing defects and hardware failures under normal use conditions.
Which battery types are compatible with the TX16S and Boxer series?
Our controllers typically support 2S LiPo or Li-ion 18650/21700 packs. Always check the specific voltage range in your manual to ensure compatibility with the internal charging circuit.
How do I update the firmware on my radio or receiver?
You can update your device using the EdgeTX Companion software or the ELRS Configurator. Connect your radio via USB-C and follow the step-by-step guides available in our online help center.
What is the typical shipping time for international orders?
International orders generally arrive within 7-14 business days. Please note that customs processing in your local country may occasionally extend this timeframe.
What is your return policy for electronics?
We offer a 30-day return window for items in original, unopened condition. If a product has been modified or soldered, it is no longer eligible for a standard return.
Do you provide technical support for OpenTX or EdgeTX configuration?
We provide basic hardware support and setup guides. For complex programming and custom mixing, we recommend consulting the EdgeTX user community and official documentation.